FAQs
1Coronavirus Update?
Due to the current situation, we wanted to keep you informed of the steps we’ve taken to continue to provide the very best service to you during this difficult time. Since we founded ANG Exports, the wellbeing and happiness of our customers and staff have always come first - never has this been truer than today. We have been working closely with our delivery partners, who likewise have been working hard to ensure the safety of their teams. Our team remains on hand to help, if you have any queries during these uncertain times don’t hesitate to contact us. We’re doing all we can to ensure we maintain as normal a service as possible and we send you our very best wishes during this difficult period.
2 How can I place a Customised Order?
For Building your own rug, you can write an email to us - we’ve set one up especially for you! Just shoot us a message at naveen@angexports.in and we’ll get back in touch as quickly as we are able or you can contact us via Contact Us page.
3How do I learn more about ANG Exports?
We love that you want to know more! There’s so much to tell! We could go on and on but we don’t want to bore you with details you’re not interested in. If you’d like to know about how ANG Exports started & our vision for the business, you can check out the About Us page. You can also check out our profiles here: Facebook Page, Pinterest Board, Youtube, Twitter, Instagram Page.
5 Do wool rugs shed?
Yes, wool rugs do shed, it’s a natural feature of the woolen fiber and isn’t considered a fault. Shedding isn’t usually a problem after a settling in period, dependant upon use. Regular vacuuming, 1-2 times a week should help during this time. This should keep your rug fresh and clean and prevent dirt penetrating the pile. It’s important to make sure that you don’t use a powerhead and just vacuum gently so that you’re not breaking the wool fibers.
6 Do you have alternative contact methods?
The best method to get in touch with us is via the contact us page or via email, however, we do have a mailing address.
Plot no. 70 & 73,
103 Sector 29,
Part II, HUDA,
Panipat - 132103, Haryana,
India
7 How long has angexports.in in business?
The journey of ANG Exports dates back to 1994 so you can rest assured that with our connections overseas, and our direct buying/manufacturing ability.
8 Return and Refund Policy
We strictly adhere to No Return and No Refund Policy but if you have genuine concerns then you can write to us with the photographs depicting your concerns and if your concern is genuine then it will be considered in your next order
9 Delivery
We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible.
It generally takes 45-60 days for an order to get ready for shipment depending upon weather conditions.